1. Overview
This Privacy Policy (the "Policy") explains how Solar Proxy VPN (the "App") collects, uses, stores, and protects information when you use the Service. Please read this Policy carefully before using the App. If you do not agree with any part of this Policy, please do not use the App.
2. What We Do Not Collect
To uphold our privacy-first commitment, we explicitly do not collect:
3. Information We May Collect
3.1 Information You Provide
- Account Information: Basic contact details such as an email address may be collected when you register or purchase a subscription. Subscriptions are processed by Apple, and we do not receive your payment information.
- Customer Support: Information you voluntarily share when contacting support, along with the corresponding correspondence records.
3.2 Limited Automatically Collected Information
- Aggregate Performance Data: Non-identifying statistics such as overall server connection success rates and crash reports, used to improve service quality.
- Device Type and OS Version: Used to diagnose compatibility issues; not associated with your individual identity.
4. How We Use Information
We use the information we collect only to:
- Provide, maintain, and improve the App's core functionality;
- Respond to your inquiries, requests, and feedback;
- Send you service-related notices (such as subscription status or security alerts);
- Comply with lawful requests from competent authorities.
5. Sharing of Information
We do not sell your personal information to third parties. We may share necessary information only in the following situations:
- Service Providers: With vetted partners (such as cloud or customer support providers) to the extent strictly necessary to support the Service;
- Legal Compliance: To comply with applicable laws, court orders, or lawful requests from government authorities;
- Protection of Rights: When necessary to protect the rights of the Service, our users, or the public.
6. Data Security
We implement industry-standard technical and organizational measures to protect your information, including:
- Transport-layer encryption (TLS/HTTPS);
- Strong encryption protocols for VPN tunnels;
- Least-privilege access and audit controls for internal systems;
- Regular security assessments and vulnerability remediation.
Please understand that no internet environment is absolutely secure. We will continue to improve our safeguards but cannot guarantee against all risks.
7. Data Retention
We retain your information only for as long as necessary to fulfill the purposes set out in this Policy. When the information is no longer needed, we will delete or anonymize it in accordance with applicable law. Account-related information will be deleted within a reasonable period after account closure, except where retention is legally required.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access and review the personal information we hold about you;
- Correct inaccurate or incomplete information;
- Request deletion of your personal information;
- Object to or restrict certain processing activities;
- Withdraw consent you have previously given;
- Lodge a complaint with your local data protection authority.
To exercise these rights, please contact us using the details below.
9. Children's Privacy
The App is not directed at children under 13. If you are a parent or guardian and believe a child has provided us with information without your consent, please contact us promptly so we can take appropriate action to delete it.
10. Cross-Border Data Transfers
Given the nature of VPN services, our servers are distributed across multiple regions worldwide. Limited information may be transferred to servers outside your country or region for processing. We ensure that any cross-border transfer complies with applicable data protection laws.
11. Third-Party Services
The App may reference or link to third-party services such as the Apple App Store. Those services have their own privacy policies, which are not governed by this Policy. We encourage you to review them carefully.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the App or this website with the revised date. Material changes will be communicated via in-app notification or email.
13. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:
Email: support@idealmotor.xyz